Our refund window
In short: Request a refund within 14 days of purchase.
This policy applies to digital bdi4 Workspace licences bought from bdi4.com. A licence is a one-time purchase for one device. Please check the supported operating-system requirements before buying. The amount payable is the price shown at checkout.
Submit your refund request within 14 calendar days from the purchase date. A request received within the window remains eligible for review even if troubleshooting continues beyond it.
This voluntary policy does not reduce any non-excludable right or remedy under applicable Bangladesh law, including the Consumer Rights Protection Act 2009 where applicable. Statutory rights take priority over the exclusions and deadlines below.
When a refund is available
In short: Unresolved installation, activation, duplicate charges or non-delivery can qualify.
- Installation or activation failure: the app cannot be installed or activated on a supported system, and support cannot resolve the issue after a reasonable opportunity to investigate.
- Duplicate payment: you were charged twice for the same intended purchase. We refund the duplicate charge; your valid original licence remains active.
- Licence not delivered: payment completed but no licence was delivered, and we cannot resolve the non-delivery promptly after you contact us.
A qualifying refund covers the amount actually paid for the affected licence, after any coupon, subject to mandatory legal rights.
When a refund is normally unavailable
In short: Change of mind after activation and use is not covered by this voluntary policy.
Subject to your statutory rights, refunds are not normally available for requests made after 14 days, a change of mind once the licence has been activated and used, or issues resulting from misuse or a material violation of the Terms of Service.
Activation or use does not by itself disqualify a genuine unresolved installation/activation defect, duplicate charge or non-delivery claim. Misuse does not remove a separate legal right concerning an unrelated problem. This policy does not promise an unconditional trial or money-back guarantee.
How to request a refund
In short: Email your order number and a short explanation.
Email hello@bdi4.com with the subject “Refund request — [your order number]”. Include your order number, purchase email, purchase date and a description of the issue. For technical problems, include your operating system and a relevant error message or redacted screenshot. Do not send passwords, full card details or wallet PINs.
We will check the payment and order, request only relevant details, and explain the outcome. Where troubleshooting is appropriate, we will work with you within the confirmed support period. If a request is declined, you may ask us to review the decision with further information. This does not prevent you from contacting a competent consumer authority or pursuing a legal remedy.
Payment return and licence status
In short: Approved refunds go to the original payment method.
We process an approved refund to the original payment method within 7 working days after approval. Provider or banking timelines may affect when the credit appears; we will share available refund information if a delay occurs.
When a purchase is refunded, its licence is deactivated and you must stop using that refunded licence. A refund of a duplicate charge alone does not deactivate the valid original licence. Refunding or deactivating a licence does not itself delete your local data or Drive backups; keep the copies you need before access ends.
Seller and questions
In short: Contact us if you need help with a purchase or refund.
BDI4.COM, trading as bdi4, is registered in Bangladesh.
Office/Shop No- 16, 17, 18, Fair Plaza Market (Adjacent to Muktijoddha Market), Mirpur-1, Dhaka-1216, Bangladesh
Trade licence: TRAD/DNCC/009084/2026
Email: hello@bdi4.com
Phone: +8801312026222
Read our Terms of Service and Privacy Policy for related information. Policy changes will not retrospectively reduce the refund terms that applied to your purchase.
Questions? Contact us
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BDI4.COM · Office/Shop No- 16, 17, 18, Fair Plaza Market (Adjacent to Muktijoddha Market), Mirpur-1, Dhaka-1216, Bangladesh